Why are my videos showing low quality and not 4K Ultra HD?

Your streaming experience can be affected for a variety of reasons.

• Make sure the title is 4K Ultra HD compatible.
• In most cases, Yojma TV will automatically detect the capabilities of your system, and play the formats that are compatible with what you are watching.
• You can find the supported formats in the DETAILS section under each title.
• Make sure you are using 4K Ultra HD.
• First, make sure you are using a 4K Ultra HD device, television or display and have a high-speed internet connection; the recommended minimum is 25MB / s.
• Make sure you have a good connection speed.
• If the connection is slow, it could affect the quality of the video. To test your internet connection, run a speed test.
• Do not use a video recorder or network games.
• Network video or game recorders may prevent playback or limit video and audio quality to protect against piracy.
• Check the components of your system.

To enjoy the best quality Yojma TV experience, all components must be compatible with high-bandwidth digital content, including HDMI cables. External displays must be HDCP 2.2 compliant for 4K Ultra HD and HDR content. Older video and audio components can affect quality or prevent playback altogether.

Finally: if you have tried all of the above and still need help, contact the Yojma Customer Service Center. You can contact us by email, chat, phone, WhatsApp or through social networks.